Pursuant to PUC Substantive Rule 26.415, the Public Utility Commission (PUC) provides the following procedural guidelines to facilitate the payment of vendors who have accepted a Specialized Telecommunication Assistive Program (STAP) voucher issued by the Deaf and Hard of Hearing Services from Department of Assistive & Rehabilitative Services (DHHS/DARS) for the purchase of specialized telecommunications devices or services.
Vendors seeking participation in the STAP program must submit an application and all required information in order to begin receiving reimbursement for STAP vouchers. The form will be reviewed and if approved the vendor will be eligible for reimbursement starting the following month. Missing or incomplete information on the application may result in an additional 30 day delay in processing the application to become a STAP vendor.
Required items on the application include, but are not limited to:
No exceptions can be made to these required items. An e-mail address and telephone number need to be valid and in working order, and responses to inquiries need to be within a reasonable period of time.
Vendors are required to update vendor registration information annually using the form found below. This form must be completed and submitted by September 1st of each fiscal year in order to ensure uninterrupted voucher reimbursements.
This application and the vendor guidelines may be amended or supplemented at any time by the PUC, as necessary. It is the vendor's responsibility to remain in compliance.
The PUC has contracted with Solix Inc. to be the Texas Universal Service Fund (TUSF) Administrator. The PUC and Solix Inc. are not responsible for the failure to process vendor registration or reimbursement information mailed to any other address.
All vendor applications and exchanged vouchers must be mailed to Solix Inc. at the following address:
Solix Inc. – STAP Processing 30 Lanidex Plaza West P O Box 685 Parsippany, NJ 07054
Please Note: Do not send vouchers or vendor applications to the Public Utility Commission of Texas.